Service Manager, Global Accounting Services

Service Manager, Global Accounting Services

Are you excited about enhancing customer experience while also supporting your team members' career growth? How about working in an international and forward-thinking organization where you can grow and make your mark?

We are now looking for a growth-minded Service Manager to lead our accounting service clients and financial management team.

In this role, you will:

• Lead a team of 10-15 accounting professionals. You will be responsible for their development and growth, recruiting new team members, and fostering a positive atmosphere aligned with Staria's core values: Collaboration, Courage & Commitment.
• Implement our Great Place to Grow strategy by helping your team members shine and evolve within Staria. You'll support their personal growth paths by providing opportunities to take on new challenges and deepen their expertise.
• Guide and support team members in accounting matters and client projects.
• Handle operational leadership responsibilities and resourcing, such as planning team vacations, managing workloads, and tracking working hours.
• Ensure client satisfaction and profitability for your accounts. Our clients are primarily international medium-sized / large growth companies.
• Deliver an excellent client experience to your designated clients by ensuring services align with our service promise, including quality reporting and ongoing account development. You'll promote outstanding collaboration between Staria and your clients, actively identifying and offering additional solutions tailored to their needs.
• Build connections across Staria's internal teams, collaborating with ERP consulting and BI & Planning teams in line with our One Staria principle. You'll ensure that clients remain at the heart of our operations and receive a comprehensive, high-quality service experience.
• Depending on your background and expertise, we can tailor the role to include consultative service production, allowing you to leverage your specialized skills.

Get to know the daily life of our accounting experts here: Behind the books: Being an accountant at Staria - Staria

We hope you can begin in this position in spring 2025. Our hybrid model allows for flexible remote work, but we expect you to work from one of our offices on a regular basis.

Why join us?

• Growth and opportunities: We offer a platform to build your career in a fast-growing and successful organization. We are committed to supporting your professional development, providing diverse and even international career paths.
• Enjoy and thrive: At Staria, you'll work in a low-hierarchy, relaxed environment where everyone's voice matters. We take pride in our high-quality work while ensuring we enjoy the journey. Our excellent employee experience is demonstrated by our Future Workplaces certification, awarded for the fourth consecutive year.
• Flexibility: We understand that there's more to life than work. We offer flexible working hours and the opportunity for remote work-even from abroad on occasion.
• Support and team spirit: Staria's Service Managers benefit from a strong support network that includes other Service Managers and Service Directors. Our team is characterized by excellent camaraderie and a spirit of mutual assistance. Feedback from our Service Managers is overwhelmingly positive-successes and challenges are shared openly, and everyone's voice is heard. Our People & Culture team supports you throughout different phases of employment and leadership, while our Service Management Partner provides process and system support.
• Innovation and development: We are a fully digital accounting firm and a technological frontrunner. We utilize the most modern tools and continuously streamline financial processes with automation and AI. Our AI application, StariaMind, assists our experts in daily queries, making work more efficient and effortless.
• Comprehensive benefits: We offer a wide range of benefits, including phone, lunch, exercise, and culture allowances, as well as leisure-time accident insurance.
  

What helps you succeed in this role?

• Solid experience in financial management and a deep understanding of accounting processes in medium-sized and large companies.
• Strong background in financial management, accounting, taxation, controller services or some other financial tasks. You've previously worked with financial tasks yourself and have a thorough understanding of financial statements, enabling you to support your team in their daily work and recommend improved practices to clients.
• Familiarity with ERP systems; experience with NetSuite is a plus.
• A passion for leadership and supporting people in their growth journeys. Previous team leadership experience is a strong advantage, but not mandatory. We hope you've been involved in onboarding, mentoring and sharing knowledge for other team members in a senior role.
• A desire to grow and develop alongside Staria. You take on challenges with enthusiasm and continuously improve your expertise, client relationships, and our organization with a can-do attitude.
• Strong English language skills. Knowledge of Finnish or other Nordic languages is a plus.
• A background in accounting firms and experience with customer-facing roles, account management, and profitability tracking are significant advantages.
  

Got excited?

Apply easily by submitting your CV or a link to your LinkedIn profile through our system as soon as possible, no later than Monday, January 6, 2025. We review applications on a rolling basis and are ready to move quickly when we find the right person.

If you have questions about the position, our Service Director and potential future manager Heli Kärki will be happy to answer. You can reach Heli on Monday, December 9, from 2:30 PM to 3:30 PM, or Tuesday, December 17, from 10:00 AM to 11:00 AM at +358 50 582 0757.

For questions about the recruitment process, please contact our recruitment team at [email protected]. Please note that, for GDPR reasons, we only accept applications submitted through our recruitment system.