We are looking for Customer Service Specialists to be recruited in Finland or Poland.
Your location will be preferably in Heinola, Varkaus, Oulu, Ostroleka or Warsawa. Other Stora Enso location can also be considered case by case.
As a Customer Service Specialist your key tasks will include but not are limited to following:
- Build and uphold strong customer relationships by providing excellent overall customer service
- Serve agreed customer contacts through various channels in co-operation with Sales
- Create and maintain agreed customer master data and maintain price information
- Enquiry, Order and Call-off management and Claims handling
- Invoice and export documentation management
- Monitor customer credit limits, deliveries and stocks
Qualifications:
- B. Sc degree in a relevant field, or equivalent
- Minimum 3 years' experience in Supply Chain area
- English full working proficiency for all positions, in addition Italian for one position and French for one position - other language skills (German, Spanish, Finnish, Polish) considered as an advantage
- Relevant process skills
- Service and problem-solving mindset with attention to details
- Good team working skills as well as capability to work independently
You are offered an opportunity to work in an international environment with a large contact area. The main areas for responsibilities are listed here, but the final content of the job will depend on the chosen applicants' expertise and strengths.
What we offer
By joining us, you will be part of our diverse working culture supporting you to explore new perspectives and develop professionally. You will contribute towards a more sustainable world, as we believe that anything made from fossil-based materials today can be made from a tree tomorrow. To keep you going safely, we support your physical and mental wellbeing.
How you can apply for this role
You can only submit your application to us by using our recruitment tool. As we are assessing our candidates on an ongoing basis, we hope to hear from you as soon as possible but at the latest by 27.1.2025.
Depending on the role, we might invite you to a video interview and/or aptitude tests. Also, our recruitment process could include pre-employment actions such as background, reference and health checks as well as a drug test.
Hiring Managers, Erja Itkonen [email protected] , Teija Suoknuuti [email protected] and Olga Witkowska-Golebiewska [email protected] are happy to answer your questions regarding the open position.
We are only able to answer questions by email.
The Packaging Materials division is a global leader and expert in circular packaging providing premium packaging materials based on virgin and recycled fiber. Stora Enso helps customers replace fossil-based materials with low-carbon, renewable and recyclable alternatives for their food, beverage and transport packaging with a wide selection of base boards and barrier coatings