Operations Manager, Charge & Drive

Company description:

We are Fortum
Fortum is a Nordic energy company. Our purpose is to power a world where people, businesses and nature thrive together. We are one of the cleanest energy producers in Europe and our actions are guided by our ambitious environmental targets. We generate and deliver clean energy reliably and help industries to decarbonise their processes and grow. Our core operations in the Nordics comprise of efficient, CO2-free power generation as well as reliable supply of electricity and district heat to private and business customers. For our ~5 000 employees, we commit to be a safe, and inspiring workplace. Fortum's share is listed on Nasdaq Helsinki. fortum.com 

For contact with union representatives in Fortum, please contact:

Sami Russom, Unionen: [email protected] or +46768716608.

Henrik S Tedeby: [email protected] or +46722040354.

Job description:

Fortum Consumer Solutions (CoS) is the largest electricity retail business in the Nordics, with approximately 2.2 million customers across different brands in Finland, Sweden, Norway, Poland and Spain. The core of our business is to provide electricity and related value-added services as well as new digital services to both private and enterprise customers. Join us and get the opportunity to shape the future of one of the largest energy retail companies in Europe!

We are now looking for an Operations Manager, Charge & Drive! As Operations Manager, you will lead and contribute to the work related to operational excellence for Fortum Charge & Drive. On the short-term it means coordinating different operational and support units to ensure day-to-day-quality of all operations. On the long term, it means leading strategic initiatives to support the long-term business strategy, including having an overall responsibility across projects and initiatives within Fortum Charge & Drive.

About the role
Your responsibilities:

• Long-term operational strategy, including customer service, legal and financial setup.
• Coordinate operational development and improvement initiatives (e.g. invoice layouts, process improvements).
• Facilitate collaboration across units to increase operational quality.
• Plan and lead strategic projects.
• Escalating and managing any operational or compliance risks together with relevant stakeholders.
• Troubleshooting (fraud, data quality, bugs, customer complaints etc).
• Business point of contact for customer-facing teams.
• Collaborate and interact with cross-functional teams, including finance, legal, DCO, customer service, external partners. 

This is a Nordic role that can be located in Espoo, Oslo or Stockholm. The role requires frequent (but not excessive) travel within the Nordic region.

About you
To succeed and thrive in this role, we see that you have:

• Solid project management experience & skills.
• Experience in working with IT teams and basic understanding of large enterprise systems.
• Ability to prioritize to ensure progress in uncertain landscapes.
• Strong conceptual capability and problem-solving skills.
• Basic financial knowledge and understanding.
• Strong business acumen and analytical mindset.
• Min. Bachelor’s Degree or similar.
• Highly autonomous way of working, where prioritizing tasks is important, as well as being able to react fast if needed. 
• Excellent stakeholder management and people skills to secure functional support, direction and execution.
• Fluent skills in English. One of the Nordic languages will be considered beneficial.

We offer you
At Fortum, we believe in a better future and want to be involved in shaping it. Our workplace is a safe place, both physically and mentally. You will grow with professional colleagues, being trusted and free to challenge yourself. We offer comprehensive benefits, flexible working hours, and hybrid work model to support your productivity, development and wellbeing. We are committed to build diverse teams where everyone feels included and is treated equally.

More information about our culture and benefits can be found here.

Interested?

Submit your application by 29.7 at the latest. Please note that the recruitment is on hold during the summer. We will begin actively screening early August and hire as soon as the right candidate is found.

If you would like to hear more about the position, please contact Tomi Hänninen via email [email protected] or +358504944446. Phone times 24.7 between 13-15 EET and 25.7 between 9-11 EET.

Salary To define