Process Support Engineer

Beneq is the home of atomic layer deposition. Our mission is to be dedicated to the success of the More-than-Moore device makers by delivering best in class, innovative, and flexible ALD equipment and service solutions. In 1984, we established the world’s first industrial production using ALD.  Today, we lead the market with products for semiconductor device fabrication, R&D, and varied ALD solutions. We operate globally and employ 160+ people on three continents. We are a unique employer that combines the hands-on, dynamic mindset of a fast-growth startup with the solid funding and resources of a larger enterprise.  Beneq’s team of engineers and experts are committed to delivering world class ALD solutions and enabling technology mega trends through advanced solutions. Beneq is headquartered in Finland with legal entities in the USA and Japan. More information on www.beneq.com.

We are currently seeking a dynamic and experienced Process Support Engineer who is passionate about advancing semiconductor technology and supporting our global customer base. The successful candidate will play a crucial role in ensuring the acceptance and qualification of Beneq semiconductor ALD tools at customer sites, providing ongoing process support post-acceptance, and disseminating feedback from the field to internal stakeholders to support continuous product and service improvement.

The Process Support Engineer will be instrumental in deploying new processes to our customers to meet evolving requirements, qualify new applications, and serve as a critical interface between Beneq and the customer. This position also involves creating comprehensive and clear documentation to support these activities and enhance overall customer satisfaction and business performance

Key accountabilities and responsibilities:

• Deliver expert process support to both external customers and internal teams.
• Support Process Support Engineers (PSEs) and Field Service Engineers (FSEs) in ALD tool acceptance and qualification tasks.
• Serve as the primary escalation point for process-related issues, complementing the Total Product Support function for both internal teams and customers.
• Lead the acceptance and qualification of Beneq’s thin film processes at customer sites, with a requirement for frequent travel.
• Manage the planning and scheduling of process acceptance and qualification activities at customer sites.
• Gather and organize feedback on process performance and equipment operation from both internal and external sources.
• Develop and document new processes to meet emerging requirements or qualify new applications, whether at customer sites or in the Beneq laboratory.
• Ensure comprehensive knowledge capture, retention, and transfer within the Semiconductor Process Development team and to Product and Sales teams through effective communication, documentation, and validated procedures.
• Implement necessary fixes and process-product improvements based on feedback from end users, both internal and external.
• Stay informed about product changes implemented by the service team in the field.
• Conduct process training sessions and support the development of user documentation.
• Collaborate with Product teams, Life Cycle Services, and Production to advocate for SPD/PSE feedback, using process and install base data to highlight areas to improve and drive organizational improvements.

Requirements:

• Several years of experience in process support within the Semiconductor Industry, including Wafer Fab experience.
• Significant background in AL, preferred, or CVD/PVD.
• Familiarity with the interplay of ALD hardware and process parameters is a plus.
• Excellent communication skills, with a collaborative personality and meticulous attention to detail.
• Motivated by solving challenges, finding innovative solutions, and possessing a "can do" mindset.
• Proven experience in customer service.

If you are a motivated and results-driven professional with a passion for driving change and improving quality, we invite you to join our team and make a meaningful impact on our organization's success.

Apply by August 11 th, 2024 by sending your resume and cover letter to Talent Adore through the link. Please note that applications are submitted and processed through the link only.

For more information, please contact Head of Process Development, Alexander Perros by phone at +358 40 821 7300 on July 11th at 1 – 2 pm or on August 2nd at 1 – 2 pm (EEST). We are looking forward to hearing from you!

Apply between 3 July 2024 and 11 August 2024 23:59 (Europe/Helsinki)

Beneq

Today, Beneq is the most recognized provider of premium ALD equipment and R&D services for top tech companies and leading universities worldwide. We are an internationally operating and financially stable company, but still small enough for you to make a difference. At Beneq, you can develop your skills through exciting opportunities together with Fortune 500 listed companies, as a part of a global industry. With us, your impact on the world is made concrete.

Realize your potential by collaborating with our dynamic team in delivering atom-scale answers to planet-sized questions. www.beneq.com