Specialist, Sustainability Services, TMS

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values - trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils!

We are now looking for Specialist, Sustainability Services, TMS for our Global Pulp Business. The location of this position is Helsinki, Finland.  

Greetings from your future manager 

"I am excited to welcome you to our Technical Marketing and Services team supporting UPM's Pulp Business Globally. We look forward to having you on board! You'll be challenged to support our customers related to sustainability services as customer enquiries, providing them material about our sustainability roadmap, current certifications, product detailed LCA calculations info and other relevant data related to our operations. Sustainability Services has grown in importance and has become more demanded by our accounts. This position is crucial for our commercial success." - Roberto Mirande, Director, Technical Marketing & Services. 

What you will do 

This position holder will be responsible for providing world-class customer support related to sustainability services to our pulp customers globally. The ideal candidate will have track record of experience in providing sustainability services to customers under similar sales organizations. You will work with various initiatives: 

-         Collaborate with customers globally to foster strong relationships and to exceed their expectations related to Sustainability Services 

-         Analyze customer enquiries and data to identify trends, implementing changes to boost customer satisfaction 

-         Monitor and report key performance metrics, including customer satisfaction, response times, and issue resolution rates 

-         Stay updated on industry trends and developments to ensure quality service delivery 

-         Continuously develop best practices in sustainability services 

-         Work together with our tools and processes teams to develop solutions to provide sustainability info towards our customers in an agile and accurate manner 

-         Collaborate with sustainability marketing activities with our global teams 

Who you are 

-         You have solid knowledge and proven track record on sustainability services typically demanded by customers 

-         You have a relevant university or other relevant degree  

-         You have great communication, influencing and relationship-building skills in international environment 

-         You consistently achieve goals and excel in driving customer satisfaction through your results-oriented approach 

-         You have a strong analytical skills for data-driven improvements  

-         You have a proactive approach to problem-solving  

-         You are fluent in English, both written and spoken. Additional languages (e.g. German) are seen as an advantage 

-         Experience in using Salesforce is a valuable asset 

This is what we offer to you  

-        A meaningful job - We have an inspiring purpose 'We create a future beyond fossils.' Our work is impactful and transformative. 

-        A caring community - Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees. 

-        Development opportunities - We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth. 

-        Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.  

Learn about our Rewarding and our Ways of working 

Additional information 

For further information please contact Roberto Mirande Director, Technical Marketing & Services at [email protected], or tel.  +34609162912. 

Please apply and attach your CV and Cover Letter by September 30, 2024. Please notice that we will go through the applications already during the application period and may invite candidates for interviews already before the end of the application period. 

For support with submitting your application, please contact the HR Service Center at [email protected] or tel. +358204146600. 

A security background check may be performed for those selected to UPM positions, in accordance with the company recruitment guidelines and the Security Clearance Act 726/2014. 

UPM is one of the world's leading producers of northern softwood, birch and eucalyptus pulp. We supply global customers in end use segments such as tissue, specialty, packaging and graphic papers, and board, through our own sales and technical service networks close to customers in the APAC region and Europe. UPM Pulp operates five pulp mills - three in Finland and two in Uruguay - as well as eucalyptus plantations in Uruguay. UPM Pulp employs approximately 2,000 people.The annual production capacity of our mills is 5.8 million tonnes of pulp.Pulp Business is part of the UPM Fibres Business Area which combines the integrated production of pulp, energy and sawn timber with a synergistic supply chain of wood raw materials. www.upmpulp.com 

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