Suomea ja Englantia Puhuva Asiakastukihenkilö / / Customer Service Agent - Finnish & English Speaking

Customer Service Agent - Finnish Speaking

Location : Malta - on-site - Hybrid - *relocation required
Salary: €24,000 - 26,000 Gross (€18,600 - €19,900 net after tax)
+ plus market leading benefits including generous relocation assistance
Type: Permanent
Benefits:

• Relocation package
• Yearly fitness allowance
• Get paid to work out 3 hours a week
• Professional Development Allowance

• Private Health Insurance

Company
Our client was established in 2018 with an all-star crew of experienced iGaming professionals. With a heavy focus on innovative and efficient programming, lean but powerful graphics, and rich content, our client has built an online casino platform that delivers the very best in online Gaming management. Whether it be integrated business intelligence, trusted payment solutions, the fastest gameplay, an experienced compliance team, or simply a well-designed and functional backend, our client offers the next generation iGaming platform.

Role

• Our client is seeking Finnish speaking Customer Service Agents to join their team in Malta. Relocation assistance is provided, including accommodation, in addition to a competitive salary and an array of employee benefits.
• Responsibilities include;
• Providing customer assistance and resolving issues for Finnish speaking players through live chat and email.
• Helping customers to navigate and manage the website.
• Working with other teams such as Payments & Fraud to maintain a safe and reliable Gaming environment.
• Gathering customer feedback to enhance services and pass on important information to the relevant departments.

Candidate

• Entry-level role with no prior experience required as full on-the-job training will be provided
• Fluency in Finnish and a good level of English is a must
• Fluency in additional languages ​​​​will be considered a bonus.
• A problem-solving mindset and a proactive attitude towards customer satisfaction.
• Previous experience in customer service in iGaming or similar online services.
• Excellent communication and interpersonal skills.
• The ability to work independently and adapt to different shifts, including late nights and weekends, to cater to a global customer base.
• Strong organizational skills and multitasking in a dynamic environment.
• Technical proficiency in navigating and assisting with online Gaming platforms.