Are you experienced in managing SharePoint and Teams environments and passionate about creating seamless support experiences? We're looking for a System Specialist to join our team and take ownership of driving best practices, supporting our multi-vendor environment, and ensuring smooth collaboration across the organization. If you're solution-oriented, thrive in a collaborative setting, and bring a strong technical background, we'd love to hear from you!
The role is based in Espoo, Finland. We offer a hybrid work set up.
About the Role
We are seeking a dedicated and experienced System Specialist for SharePoint and Teams to join our dynamic team. The successful candidate will play a crucial role in managing a multi-vendor environment and ensuring seamless support across various levels. This position involves working with the Service Desk, acting as 2nd level support, and collaborating with external vendor as well as with Microsoft. A key responsibility will be driving the implementation of best practices for governing our evergreen M365 tenant.
As the System Specialist for SharePoint and Teams, the following would be part of your responsibilites:
- Drive the implementation and adoption of best practices for our SharePoint and Teams workloads.
- Develop and maintain documentation, policies, and procedures for SharePoint and Teams services.
- Monitor system performance, identify improvement areas, and implement enhancements.
- Collaborate with cross-functional teams to deliver seamless service and support across the organization.
- Stay updated with the latest developments and updates in SharePoint, Teams and M365 suite in general.
- Manage the day-to-day service and support for SharePoint and Teams in a multi-vendor environment.
- Provide 2nd or 3rd level support and oversee the resolution of complex issues escalated from the Service Desk.
- Provide technical competence to support users to leverage best out from their custom solutions
- Liaise with support partner for 3rd level support and ensure timely resolution of critical incidents.
About you
We would expect you to have the following qualifications:
- As a person you are solution-oriented with a positive can-do attitude, high energy and drive to achieve great things
- You have completed a bachelor's degree or related technical/engineering discipline.
- Experience in managing technology vendors and development partners
- Proven experience as a System specialist, particularly in managing SharePoint and Teams environments.
- Strong understanding of SharePoint and Teams services and best practices.
- Excellent problem-solving skills and the ability to handle complex technical issues efficiently.
- Experience in a multi-vendor support environment is highly desirable.
- Ability to work effectively in a team-oriented, collaborative environment.
- Relevant certifications in SharePoint, Teams, or M365 are a plus.
- Good co-operation skills are essential.
- Fluent in English is required; Finnish proficiency is a plus.
We offer you
At Fortum, we believe in a better future and want to be involved in shaping it. Our workplace is a safe place, both physically and mentally. You will grow with professional colleagues, being trusted and free to challenge yourself. We offer comprehensive benefits, flexible working hours, and hybrid work model to support your productivity, development and wellbeing. We are committed to build diverse teams where everyone feels included and is treated equally.
Besides the above, we offer you:
- Competitive salary and benefits package.
- A collaborative and innovative work environment.
- The chance to work on cutting-edge technologies and projects.
More information about our culture and benefits can be found here.
Interested?
Submit your application by 25th November at the latest. We start contacting suitable candidates already during the application period. If you would like to hear more about the position, please contact Katja Kosunen, +358 40 8644469 or through e-mail [email protected] or Recruitment Partner Lisa Kylberg at [email protected]
To be selected for the position, the applicant must go through background clearance and a health examination including drug testing.
We are Fortum
Fortum is a Nordic energy company. Our purpose is to power a world where people, businesses and nature thrive together. We are one of the cleanest energy producers in Europe and our actions are guided by our ambitious environmental targets. We generate and deliver clean energy reliably and help industries to decarbonise their processes and grow. Our core operations in the Nordics comprise of efficient, CO2-free power generation as well as reliable supply of electricity and district heat to private and business customers. For our ~5 000 employees, we commit to be a safe, and inspiring workplace. Fortum's share is listed on Nasdaq Helsinki. fortum.com
Fortum impact
Fortum creates its most significant negative impacts or uses resources in biodiversity and scarce human capital, in categories Environment and Knowledge.
By clicking on the graph, you can see the entire Fortum impact profile.
What is impact profile?
The net impact profile was modeled by the Upright Project. The profile is based on scientific research's understanding of the effects of various products and services. The profile tells you which things you are involved in influencing through this job. You can find more information about Upright here.