Technical Community Manager (SaaS / iPaaS)

Come dive into integrations and APIs and Build the Best B2B Integration Hub for Frends

At Frends iPaaS, we are dedicated to redefining the future of integrations and automatization. Our mission is to make integrations fast, easy, and transparent.

As we continue to grow rapidly, we are strengthening our Frends R&D and Product Management team. As a result, we're looking for a new role as a Technical Community Manager.

If you are passionate about building communities, making technical content useful, and helping users succeed, this role could be for you. Join us as we create and grow the Frends Community! You'll play a key role in setting up and managing our online developer community, improving our online documentation, and engaging with our growing base of technical users.

What You'll Do?

Build and Grow the Frends Community
-Launch and manage a developer community platform, including forums, Q&A spaces, and collaborative tools.
-Foster engagement by writing articles, managing discussions, and responding to user questions.
-Drive participation and grow the community into a hub for integration professionals.

Own Frends Documentation
-Manage and improve our learning material and tools, like docs.frends.com and academy.frends.com.
-Ensure content is clear, up-to-date, and user-friendly.
-Work hands-on to create and update guides, tutorials, and best practices.

Enhance User Engagement
-Monitor and respond to discussions on community platforms, e.g. GitHub, Stack Overflow, G2.
-Collaborate with product management, R&D, and UX to address user feedback.
-Explore and recommend tools and strategies to improve community engagement.

Be the Voice of the Community
-Advocate for user needs within Frends, ensuring their feedback shapes product improvements.
-Facilitate connections between users and internal teams to resolve technical questions.

Why Frends?

-Make an Impact: Shape the Frends Community from the ground up and create a lasting resource for integration professionals.
-Exciting Role & Professional Growth: Engage in a new role that allows you to continuously learn and impact our growth journey.
-Innovative Environment: Be part of a forward-thinking company with a strong focus on innovation.
-Collaborative Culture: Work closely with our R&D, Product Management, and other supportive colleagues.
-Trust, freedom, and flexibility: Enjoy our low hierarchy and flexible and relaxed organizational culture.
-Flexible Work Mode: Enjoy modern, flexible working times and hybrid work options.
-Competitive Salary adequate to your expertise.

What You Bring

We're looking for someone who is:

-Technically Curious: You don't need to code, but you understand APIs, automation, and integration concepts. Experience with iPaaS or similar technologies is a plus.
-A Great Communicator: You can create technical and non-technical content that's clear and engaging.
-Community-Oriented: You enjoy interacting with users, managing forums, and building relationships.
-Self-Driven: This hands-on role requires initiative and the ability to work independently.
-Collaborative: You thrive in a cross-functional environment, working closely with different stakeholders, such as product managers and developers.
-Flexible and positive: You have a positive mindset and like to work in fast-paced situations in a growing IT company.
-Fluency in English, with professional verbal and written skills.
-Preferably living in Sweden or Finland with a requirement to visit our Stockholm or Espoo office on a weekly/monthly basis.

Interested in joining us?

Would you like to become a key part of our growing team and help us create the best integration community in the industry? If you don't have all the experience mentioned above, don't worry. If you believe that you're the right person for us, we might just believe that as well. Get in touch, and let's connect!

As the Christmas holidays are approaching, we strongly advise you to send us your information via our form if you are interested. Unfortunately, due to the holiday season, we have limited availability to answer pre-questions.

Additional Information

-The application period is until 19.1.2025, but please note that we will start reviewing the applications immediately, and the role will be filled as soon as the right person is found.
-The start is flexible according to your situation.
-The role requires professional written and spoken English.
-We prefer locations near our offices in Stockholm, Sweden, or Espoo, Finland, as we would like you to visit the office from time to time.
-Our recruitment process includes three to four discussions (digital and live). To ensure a smooth and informative process, you will meet at least our People Integrator, CTO, and Head of Product. Reference checks are also included in our process.
-Please note that we accept applications for this position only through our career website.

Want to know more about Frends?

Frends eiPaaS is our own modern, low-code integration platform developed by our own R&D team. Frends solves the digitalization challenges of both global and smaller customers and in both private and public sectors in various industries. Recognized in the Gartner Magic Quadrant for Integration Platform as a Service, Frends continues to grow rapidly in the Nordic, European, and global markets. Frends is chosen as one of the best integration platforms on the peer-to-peer review platform G2, earning badges for "Easiest Setup", "Fastest Implementation" and "Easiest Admin". Our customers give us 4.7 out of 5 stars on Gartner Peer Insights.
joustava työaika

Jätä hakemus: https://careers.frends.com/jobs/5290620-technical-community-manager?utm_...
Yhteystiedot: Elina Salo, [email protected]
Työpaikan osoite:
Palkkaus: Sop. mukaan
Työ alkaa: Työskentelyn aloitus sovitaan yhdessä
Työaika: Kokoaikatyö
Työn kesto: Määräaikainen
Hakuaika päättyy: 19.01.2025 21:59
Ilmoitus jätetty: 17.12.2024 14:16
Työmarkkinatorin ilmoitusnumero: 1a7088ad-fb07-4799-976c-c3efaaf5f87b

Lähde: Työmarkkinatorin asiakastietojärjestelmä

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