Tour Leader (m/f)

The world needs more Intrepid people:

Do you dream of inspiring travellers and helping them fall in love with their destination by immersing them in your local culture and exposing them to real life experiences? Being a Tour Leader with Intrepid, you will do just that!  

Every day will be different, but every day you will:  

• Provide exceptional customer service and travel advice – whether it's guiding a morning market exploration, organising a hands-on craft workshop, or arranging a home-cooked meal with a local family, you’ll create unforgettable moments that our travellers will never forget.  
• Ensure the safety and well-being of your travellers – at times, you may need to assist in challenging situations while remaining calm and professional. A traveller might lose their passport, require medical attention, or there may be a clash of personalities, and you will be their first point of contact. 
• Host, lead, and execute tours within budget, follow the itinerary, and complete your administrative duties with precision. 
• Share your passion for travel – inspire our customers with your love for travel, embodying our core values of being Ambitious, Impactful, Real, and Together at every step of the journey. 

To be considered you must have:  

• Excellent communication skills in English and at least one other local language (the more languages, the better!) 
• Strong customer service experience and the ability to build rapport with a broad range of travellers. 
• Travel experience in Scandinavia or the Baltic countries, as well as across Europe, with a passion for sharing these regions with our travellers. 
• Basic computer skills – including experience with email, Word, and Excel. 
• Full rights to work in these regions (we are unable to assist with obtaining work rights). 

What you need to know:  

• This is a freelance contract position, offering flexibility in when and how you work; however, strong availability during peak seasons (May to June & September to October) is essential. 
• We recruit leaders frequently, with training and onboarding starting soon – specific dates will be provided at the interview. 
• With extended hours, lots of walking and activities, and close engagement with travellers, it’s important to be mentally and physically prepared for the challenge. 
• You’ll need the ability to travel and spend extended periods away from home, as some tours can last up to four weeks. 
• You will be running tours through Scandinavia, the Baltics and across Europe, you can check out some example itineraries here: www.intrepidtravel.com