Customer Experience Specialist, ABB Oy Marine & Ports
WORK TASKS
As a Customer Experience Specialist, you will join ABB Oy Marine & Ports Digital Services team to work in a customer support role. Your main tasks include communication directly with internal and external customers to solve problems, answer questions, and give advice and support. Key elements of the role include familiarity with the company's products and services, and the ability to quickly identify and address customer needs. Success in this role will be demonstrated by improvements in the company's reputation in delivering outstanding customer support. Additionally, you will help coordinate service jobs and manage digital service contracts. You get to interact with multiple internal and external stakeholders to deliver the best possible client experience. This role reports to Operations Manager, Digital Services.
Work is mainly done in office hours from Monday to Friday and your working hours are 37,5 per week. Office is in Helsinki Vuosaari with hybrid working model.
You will be mainly accountable for:
-Managing Digital Service contracts
-Helping customers make use of different features
-Answering incoming calls and emails from customers
-Reporting common product and service complaints
-Coordinating service jobs
As a Customer Experience Specialist, you will be employed in a one-year fixed term employment relationship, where Adecco will be your employer. Employment starts as soon as the right professional is found. There is also a great chance for continued employment.
WHAT WE OFFER
We offer a great opportunity in a completely new role in this team. Chance to learn and grow as a customer support professional with top products and services. Salary range for this position is around 3500€ per month depending on your experience and skills.
WHAT WE REQUIRE FROM YOU
-Experience in customer service and coordination
-Excellent written and verbal communication skills
-Associate or bachelor's degree required
-You are at ease communicating in English. Finnish is considered as advantage.
-Experience managing small contracts is an advantage
As a person you are customer service oriented and great problem solver. You work fluently with different stakeholders but also independently.
The person selected for the position will undergo a drug test.
ABOUT THE COMPANY
At ABB Marine & Ports, we are at the forefront of driving the evolution of sustainable shipping. Electrical propulsion, data-driven decision support and integrated solutions for ship and shore from ABB are paving the way to a zero-emission marine industry, providing greater efficiency and reliability to shipowners, and preparing vessels to meet the demands of tomorrow.
More about ABB from www.abb.com.
CONTACT
Send your application through our website www.adecco.fi and attach your resume and short cover letter included with desired salary there. The interviews start during the application period and the role will be filled when suitable professional has been found. The application period is until Thursday 12th of September. If you have any further questions about the role or recruitment process, be in touch with Senior HR Consultant at Adecco:
Anniina Nyholm, 0406822644, [email protected]
Please note that we can't accept applications via email for data protection reasons.
Thank you for your application!
KEYWORDS
Customer Experience Specialist, Customer Support, ABB Marine & Ports, Digital Services, Vuosaari, Helsinki, Adecco
Lisätietoja tehtävästä antaa: Anniina Nyholm, [email protected]