Samankaltaisia työpaikkoja
Suositellut työpaikat
Team Leader Customer Service Quality
About the role
- Creates solutions to enhance and maintain the highest level of customer service.
- Proposes solutions to improve Customer Service processes carried out by several organizational units affecting the Customer's NPS CES and CSAT
- Supervises and analyzes the results of monitoring the quality of calls, emails, letters, other forms of contact with the customer and translates them into an increase in Customer Satisfaction
- Directs quality projects aimed at improving internal company processes affecting the quality of Customer Service
- Prepares and implements quality standards and guidelines for Customer Service
- Directs the work of the Quality team, motivates and provides direction to all units involved in customer contact and departments with indirect impact on Customer Service
About you
- Extensive experience in Customer Service and Sales
- Experience in managing people and implementing changes in organization
- Fluency in both English and Polish in speech as well as in writing
- Relevant academic background
- 3 years of working in positions with customer contact especially Customer Service, Telesales, Customer Service Quality
- Advanced knowledge in the process of designing and improving Customer Service processes
We offer you
With us, you can take an active role in powering a world where people, businesses and nature thrive together. To reach our goals, we embrace a culture of openness. With mutual trust, believing in people, and taking care of everyone's wellbeing, we can reach even better results. Flexibility is the new normal and we apply hybrid way of working wherever possible. For you, working at Fortum means exciting opportunities to develop your expertise and create a unique career path. We will support you on this journey. We believe diversity and inclusion inspire all of us to innovate and grow together. Therefore, we are committed to building teams where everyone feels included and is treated equally.
What else we offer:
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Contract of employment
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Hybrid work model (we work 2 days per week from the office)
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Benefit package: private medical health care, life insurance, Multisport, lunch card, social funds, retirement pension plans (PPK), gifts and events for children and employees
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Work-life balance initiatives: educational webinars, Employee Programs, etc.
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Training & development: English lessons, e-learning platform,
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Casual dress code
Interested?
Apply via our online recruitment tool. For more information about the position, please contact hiring manager: [email protected]
This is Fortum
Fortum is a Nordic energy company. Our purpose is to power a world where people, businesses and nature thrive together. We are one of the cleanest energy producers in Europe and our actions are guided by our ambitious environmental targets. We generate and deliver clean energy reliably and help industries to decarbonise their processes and grow. Our core operations in the Nordics comprise of efficient, CO2-free power generation as well as reliable supply of electricity and district heat to private and business customers. For our ~5 000 employees, we commit to be a safe, and inspiring workplace. Fortum's share is listed on Nasdaq Helsinki. fortum.com
GDPR clause
Based on Article. 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016. on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (commonly known as the GDPR), we would like to inform you that:
- The administrator of your personal data is Fortum Marketing and Sales Polska S.A. with headquarters at Marynarki Polskiej 197 street, 80-868 Gdańsk, entered into the Register of Entrepreneurs of the National Court Register (KRS) under the number 0000378299, Tax identification number (NIP) 7811861610.
- Your personal data will be processed in order to carry out the recruitment process.
- You have the right to: access your data and the right to rectify it, the right to request deletion of data, processing restrictions, the right to transfer data, the right to object and the right to lodge a complaint with the competent supervisory authority regarding the protection of personal data: the President Personal Data Protection Office.
- Detailed information on the processing of your personal data can be found here: https://www.fortum.pl/polityka-prywatnosci-kandydaci-do-pracy
- We encourage you to read the full information on the processing of personal data by the Administrator.
- If you have any questions or concerns related to this information, please contact us at the following e-mail address: [email protected]
- Please attach the following clause to your application:
"I consent to the processing by Fortum Marketing and Sales Polska S.A. with headquarters at Marynarki Polskiej 197 street, 80-868 Gdańsk, as the data administrator, of my personal data contained in this application in order to conduct the recruitment process for the position of Team Leader Customer Service Quality."
Please be advised that you have the right to withdraw your consent at any time without affecting the lawfulness of the processing which was carried out on the basis of consent before its withdrawal. We kindly inform you that we will contact directly only selected candidates.
Fortum vaikuttavuus
Fortum synnyttää merkittävimmät positiiviset vaikutuksensa liittyen yhteiskunnan infrastruktuuriin ja kasvihuonekaasupäästöihin, luokissa Yhteiskunta ja Ympäristö.
Fortum synnyttää merkittävimmät negatiiviset vaikutuksensa tai käyttää resursseja liittyen biodiversiteettiin ja niukkaan osaamispääomaan, luokissa Ympäristö ja Tieto.
Fortum synnyttää merkittävimmät negatiiviset vaikutuksensa tai käyttää resursseja liittyen biodiversiteettiin ja niukkaan osaamispääomaan, luokissa Ympäristö ja Tieto.
Klikkaamalla graafia pääset näkemään koko Fortum Oy vaikuttavuusprofiilin.
Mikä vaikuttavuusprofiili?
Nettovaikutusprofiilin on mallintanut Upright Project. Profiili perustuu tieteellisen tutkimuksen ymmärrykseen erilaisten tuotteiden ja palveluiden vaikutuksista. Profiili kertoo mihin asioihin sinäkin olet mukana vaikuttamassa tämän työpaikan kautta. Lisätietoa Uprightista löydät täältä.
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