Duration:
2 -12 months
Commitment:
Full-time
Description:
The teams of our hotels are made up of highly motivated people!
We love Turkish hospitality and want to provide a value-added service to our guests. We invite you to do an internship in our 5-star hotels in Belek Tourism Center, one of the best destinations in Europe, as an intern in the 2025 summer tourism season and to develop new skills with our experienced team. You are invited to participate in our internship opportunities for 2 or 3 months or more.you can start on any date you want, our dates may be flexible depending on the closing and opening status of your schools.
Front Office Internships for University Students in Luxury Hospitality
Are you a university student looking to kickstart your career in the hospitality industry? Our Erasmus+ Traineeship program offers exclusive Front Office Internship opportunities at over 75 five-star hotels in our region. Since 2019, we have successfully managed the internships of more than 400 European university students, providing them with invaluable hands-on experience in one of the most exciting sectors of the global economy.
As a Front Office Intern, you will gain first-hand experience in:
· Guest relations and customer service
· Hotel operations and reservations
· Handling check-ins, check-outs, and inquiries
· Managing bookings and coordinating with various hotel departments
Our partner hotels are leaders in the hospitality industry, offering students the chance to develop professional skills in a real-world setting while working in prestigious, high-end environments. You'll have the opportunity to improve your communication, problem-solving, and organizational abilities, all essential for a successful career in hospitality.
Take advantage of this unique opportunity to build your future in the hospitality industry with our Front Office Internship—a gateway to learning, growth, and exciting career prospects.
Front Office Management and Guest Relations: In a nutshell, a guest relations staff member – often referred to as a guest relations coordinator or guest relations specialist – is tasked with a wide range of responsibilities, including: Managing guests' experiences. Welcoming guests when they arrive and checking in. To ensure that guests have an enjoyable experience.
Guest Relations Officer Skills Responding quickly and efficiently to guests' concerns. Assisting guests throughout the check-in process. Relevant information about amenities and other relevant information for arriving guests. To contribute to the development of customer satisfaction programs.
Receptionist: A receptionist's duties may include answering visitors' questions about a company and its products or services, directing visitors to their destinations, sorting and distributing mail, answering incoming calls on multi-line phones, or handling check-in and check-in. Opportunities We Provide to Interns
Animator: With an exciting and active event organization, physical activities are carried out that will enable guests to have a pleasant time.
Operation: to greet the guests, to answer their questions and to support the mobility of the guests within the hotel.
Serves at the hotel entrance and main restaurant entrance to greet and direct guests.
SERGED Associaiton: Facilitating Erasmus+ Traineeship Programs in Five-Star Hotels
Overview
SERGED Associaiton is dedicated to connecting universities, hotels, and students through the Erasmus+ traineeship program, specializing in placements at prestigious five-star hotels. Since 2019, we have facilitated enriching internship experiences that foster professional growth and cultural exchange in the hospitality industry.
Key Services Provided
1. Pre-Contract Management: We assist in the signing of preliminary contracts between universities, hotels, and students, ensuring that all parties understand the internship requirements and expectations.
2. Mentorship During Internship: Our experienced mentors offer guidance and support throughout the traineeship, helping interns navigate their roles in the five-star hotel environment and enhance their professional skills.
3. Post-Internship Certification: Upon successful completion of the traineeship, we manage the certification process, providing official documentation that verifies the intern's participation and achievements.
4. Internship Evaluation: We oversee the evaluation process, gathering feedback from both interns and host organizations to assess the internship experience and ensure quality placements.
What Interns Can Learn During the Internship
1. Customer Service Skills: Develop the ability to provide exceptional customer service, handle inquiries, and resolve issues effectively, enhancing guest satisfaction.
2. Communication Skills: Improve verbal and written communication skills by interacting with guests, colleagues, and management, and learning how to convey information clearly.
3. Hotel Operations Knowledge: Gain an understanding of the day-to-day operations of a hotel, including front desk procedures, room management, and guest services.
4. Problem-Solving Skills: Learn how to address and resolve guest complaints and issues in a calm and professional manner, honing critical thinking and decision-making abilities.
5. Technical Proficiency: Become proficient in using property management systems (PMS), point-of-sale (POS) systems, and other hospitality software, enhancing digital literacy in a professional context.
6. Teamwork and Collaboration: Experience working as part of a diverse team, understanding the importance of collaboration in delivering high-quality guest experiences.
7. Cultural Awareness: Develop cultural sensitivity and awareness by interacting with guests from various backgrounds, enhancing interpersonal skills in a multicultural environment.
8. Time Management: Learn to prioritize tasks and manage time effectively in a fast-paced environment, balancing multiple responsibilities while maintaining service quality.
9. Sales and Upselling Techniques: Understand the basics of hotel sales, including how to promote hotel services and amenities to guests, which can contribute to the hotel's revenue.
10. Attention to Detail: Cultivate a keen eye for detail, ensuring accuracy in reservations, billing, and guest preferences to enhance the overall guest experience.
11. Feedback and Improvement: Gain experience in collecting and analyzing guest feedback, understanding its importance in service improvement and quality assurance.
12. Networking Opportunities: Build professional relationships with hotel staff, management, and industry professionals, which can be valuable for future career opportunities.
By the end of the internship, participants will have a well-rounded experience that equips them with essential skills and knowledge for a successful career in the hospitality industry.
Accommodation and Meals
Interns will benefit from complimentary accommodation at the hotel’s staff housing, providing a comfortable living arrangement. The following meals are included at no extra cost:
· Breakfast
· Lunch
· Dinner
Transportation
Transportation between the Antalya Airport and the hotel is provided by the hotel..
Compensation:
Financial compensation
Accommodation
Lunch vouchers