Export Coordinator, Helsinki, fixed-term

Valio International Food Solutions Sales is part of BU Powders, which is part of Valio's Growth Businesses and R&D corporate function. The main function of Valio's International Sales is to:

- Develop international B2B sales and ensure the best value for Valio's ingredient- and value-added ingredient-portfolios

- Manage and develop customer relationships for the outstanding customer experience

- Provide professional and high standard export process of Valio's products to our customers

In Valio's International Food Solutions Sales we have a customer-centric sales teams of Account Managers and Customer Development Managers as well as a Customer Care team to manage order-to-cash process for our international customers and subsidiaries. 

Now we are looking for:  

Export Coordinator - Customer Care team, fixed-term position (until 31.12.2025)

Valio is the biggest food exporter in Finland. Valio's International Food Solution Sales team is serving industrial and retail customers in 60 different countries.  As an Export Coordinator you will have a key role in creating value to customers through Valio's export process. Export Coordinator works independently, but in a close cooperation with Account Managers and Customer Development Managers and other Valio functions and subsidiaries. Together they take care of the named customer accounts, delivering excellent customer service. The Valio HQ is located in Pitäjänmäki, Helsinki.  

Your key responsibilities as an Export Coordinator:

- Responsibility of order-to-cash process; planning of global customer deliveries for our export markets e.g. B2B customers in Far East and to our subsidiary Valio Shanghai

- Preparing of relevant shipping documentation, electronic customs clearance and invoicing

- Proactive daily communication with international customers, subsidiaries, production, categories, R&D and external stakeholders e.g. authorities and logistic companies

- Active anticipation, monitoring and rapid response to customers' needs 

- Handling of customer feedback with production and R&D

- Assisting in opening new markets and export requirements for international trade

- Contributing to development initiatives, projects and piloting when needed

We are looking for candidates with following characters:

- A proactive and innovative approach to work, problem solving skills and flexibility in different situations, ability to question the status quo

- Excellent communication skills with internal and external stakeholders in English and Finnish, other languages are considered as an advantage 

- Attention to detail and strong organizational skills even when working with tight schedules

- Ability to work both independently and as a part of the team

- Knowledge and experience in international trade and operations, especially food export requirements can be seen as an asset

- Experience with the usage of SAP is appreciated

- Experience in B2B customer service

- At least Bachelor's degree in business administration, logistics or other relevant field

We offer you:

- Full time, fixed-term position with international exposure

- Versatile tasks with international customers

- Great working atmosphere with export professionals

- Loved Valio brands

- Flexible working hours with opportunity to remote work

The office location is in Pitäjänmäki, Helsinki.

You will be trained in your specific tasks. We have an ongoing focus on developing our personnel's know-how and working life skills through various training programs and courses. Our management promise is to inspire everyone to reach our mutual goals. You will also have access to the benefits of a large, renowned Finnish food company.

Questions about the task? Please contact: Customer Care Manager Lotta Lindfors, tel. +358 40 842 48 91; she will be happy to answer any additional questions and tell you more about this opening. She is available on Monday 2nd December at 15.00-16.00 and on Tuesday 10th December at 12.00-13.00.

Applications: We are eagerly waiting for you to join us as soon as possible. Applications are processed actively throughout the application period, so be sure to leave your application, resume and salary request as soon as you can, latest 15th December 2024 through the application link.

Application period starts: 2024-11-29 16:00Application period ends: 2024-12-15 23:59