We are looking for a highly skilled and motivated individual to join our team as a Supply Chain Coordinator into our back office for Packaging Materials Supply Chain Customer Service for Carton board business. In this role you will be supporting stakeholders cross supply chain process to deliver superior customer experience.
About the position
If you are a proactive and service-minded problem solver with a strong background in supply chain, customer service, or related fields, and are seeking a challenging and rewarding opportunity, we would love to hear from you. We are looking for individuals who have passion to provide exceptional customer service, possess strong problem-solving skills, and are driven to streamline and automate processes to enhance service capabilities.
Responsibilities include:
- Effective resolution for complex order handling issues and deviations
- Keeping orders up to date in case of production or logistics delays
- Making amendments to already confirmed orders as requested by the Customer service -team
- Providing quick and efficient service to front office and other stakeholders
- Solving inefficiencies in order-to-delivery process by following the BU strategy
You are working in a team of Supply Chain coordinators, and you report to your direct manager. We offer development opportunities for professional growth through trainings, promotions, implementation of state-of-the-art tools, and development projects.
About you
- To succeed in this role, you should have a minimum of 3 years' experience in Supply Chain operations in a multinational environment.
- University degree in relevant field (business administration, economics, industrial engineering, or supply chain management) is preferred.
- You are agile and have a transparent approach and are not afraid to make decisions.
- You communicate easily in English and Finnish (other languages are a plus) in all types of situations and you have a passion for customer service and for implementing best practices in daily work.
- You should have self-discipline, motivation, and the ability to work independently and take ownership of your job performance. The ability to maintain professionalism and effectiveness under pressure, as well as strong teamwork and interpersonal skills, are considered important.
- Your problem-solving and analytical skills will be crucial in driving continuous improvement and delivering a superior customer experience. Knowledge of Fenix ERP system would be an advantage
How you can apply for this role
You can only submit your application to us by using our recruitment tool. As we are assessing our candidates on an ongoing basis, we hope to hear from you as soon as possible but at the latest by 10.1.2025
Depending on the role, we might invite you to a video interview and/or aptitude tests. Also, our recruitment process could include pre-employment actions such as background, reference and health checks as well as a drug test.
More info
Hiring manager Minna Jäntti [email protected]
The Packaging Materials division is a global leader and expert in circular packaging providing premium packaging materials based on virgin and recycled fiber. Stora Enso helps customers replace fossil-based materials with low-carbon, renewable and recyclable alternatives for their food, beverage and transport packaging with a wide selection of base boards and barrier coatings.